FAQs

 

ORDERING WITH ALL ABOUT WINE

What’s your minimum order?

The minimum order quantity is a six bottle case. Some wines can be ordered in single bottles to make up a six bottle mixed case. Others are only available in quantities of six - and some come in quantities of 12.

Your total basket must be a minimum of six 75cl bottles.

Can I buy from you as a private individual?

Yes! We supply private individuals, restaurants, bars and events. Our wines are available to all - you do not need to be a business to purchase through us.

We offer the greatest value on the internet and high street for all our wines. All prices include VAT and UK duty and are discounted to the lowest possible level.

To remain one of the very cheapest wine merchants on the internet and high street, we are an internet-only company so cannot take orders over the 'phone. Therefore, all orders need to be placed through our website.

Is my payment secure?

Yes. We accept Visa, Mastercard and American Express. Shopping with us is totally secure. Our payment service provider (SagePay) uses a secure server (3DES-EDE-CBC 168 bit). We do not store any customer financial details on our site.

RECEIVING YOUR WINES FROM ALL ABOUT WINE

Where do you deliver and what’s your delivery fee?

We deliver across England, Scotland and Wales for one flat delivery charge of £7.45 (this is higher for some Scottish Mainland, Highlands and Islands postcodes - see delivery and regional variations in the tab below). This delivery charge is a fixed fee whatever the size of your order.

Unfortunately, at this time we cannot deliver to Northern Ireland, the Republic of Ireland, the Isle of Man, the Isle of Wight, the Channel Islands or the Scilly Isles.

How long does delivery take?

Order processing and delivery of your wines takes on average approximately three working days. In the rare event that delivery will take longer than five working days, we will contact you to let you know.

Delivery times are Monday to Friday, 9.00am to 5.00pm. If you are going to be out, you can arrange for your order to be delivered to an alternative address, such as a place of work. Alternatively, you can arrange for your wines to be delivered to a neighbour. Finally, if none of the above are possible, you can provide instructions to leave the wine in a safe place. This is at your own risk.

If you happen to be out when the driver attempts to deliver your wines, a card will be left for you to arrange a more convenient delivery time.

The courier will attempt to deliver to your address up to two times and will leave a note each time to make you aware of this. If, after the second attempt, your wines have not been delivered then you will have a limited time to collect them from the local courier’s depot before they are returned to us.

Once returned to us, all monies paid will be refunded minus the cost of original delivery.

Are there higher delivery charges in Scotland?

Yes. Some parts of the Scottish Mainland, Highlands and Islands have different delivery costs and times.

Delivery to parts of Scottish Mainland and Scottish Highlands

The Scottish postcodes below carry a flat delivery fee of £21.95. This is a fixed fee whatever the size of your order. Delivery timescales to these postcodes are approximately three-days as per the rest of the mainland UK .

AB37, AB38, AB41-56

IV1-20, IV25, IV30-37, IV63

KW1-3, KW6-10, KW14

PA21-35, PA37-39

PH15-26, PH33, PH49.

The Scottish postcodes below carry a flat delivery fee of £21.95. This is a fixed fee whatever the size of your order. Delivery timescales to these postcodes are approximately 5 days:

AB34

FK19-FK21

IV21-24, IV26-28, IV40

KW5, KW11-13

PA36, PA40

PH30-32, PH34-41, PH50.

Delivery to the Scottish Islands

The Scottish Islands postcodes below carry a flat delivery fee of £24.95. This is a fixed fee whatever the size of your order. Delivery timescales to these postcodes are approximately 5 days:

HS1-9

IV41-56

KA27-28

KW15-17

PA20, PA41-49, PA62-76

PH42-44

ZE1-3.